What we collect
We may collect the following information by phone, online, in person, email and direct mail:
- Phone Number
- Address and Postcode
- Demographic information (preferences and interests).
- Website browsing information such as page views.
What we do with that information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To follow up our service and provide you with a quotation, arrange a home visit or provide designs either by email, telephone or SMS.
We may use the information to improve our products and services.
To understand your needs and provide a better service
We may also use this information to improve our website performance.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 2018.
If you believe that any information we are holding on you is incorrect or incomplete, or would you like for your information to be removed from our records, please contact us on firstname.lastname@example.org"
Registering a complaint
If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know. If you are still not satisfied, you can make a complaint to a supervisory authority, in this case, being the ICO. To make a complaint please visit the ICO website here; https://ico.org.uk/